About Us - Client Focused Services

Discover our Journey:

Colleen’s Mission to Empower Through Compassionate Care

At Client Focused Services, our story begins with Colleen's personal journey in caregiving. Her mission is to provide compassionate support that empowers individuals and families to navigate their care with confidence.

Values

Our Core Values
Guide Our Care

At CFS, we stand by "Great Support with Thought". We believe in compassion, respect, and empowerment. Our values shape every interaction and service we provide, ensuring a supportive environment for all.

Compassionate support tailored to individual needs.

Empowerment through informed choices and guidance.

Building trust through transparent communication.

Who We Support

begin your care journey

Together

Our Team

Our dedicated team works with heart, empathy and purpose. We flourish in helping people to grow in ways that matter most to them. Through clear communication, genuine teamwork and a shared commitment for inclusion. We ensure our clients are supported in ways that are meaningful, flexible and built around you.

We don't just support clients - we build strong, lasting connections. And that is what makes us at CFS different.

Colleen Ostrofski

Founder

Driven by a lifelong passion to empower the Deaf community through personalised support and advocacy, with a strong focus on operational excellence and service innovation within both the Deaf and wider community support sectors. As a Child of Deaf Adults (CODA), Colleen brings a unique and deep understanding of the Deaf community. As Founder, this leadership position is held with unmatched insight and dedication, making it ideal for championing inclusive and meaningful care for all clients.

Jason Ostrofski

Chief Finance Officer

Leads the financial strategy and sustainability, ensuring resources are aligned to support high-quality, client-focused services. Dedicated to ensuring seamless communication and support for every client and their families. Brings financial insight that strengthens both service delivery and community impact.

michelle pashen

Service Delivery Manager

Oversees the planning, implementation and quality of support services for all clients and Support Workers; ensuring programs meet client needs and align with organisational standards. Passionate about driving inclusive service excellence, empowering teams, and advocating for meaningful outcomes within the community.

james lwin

Bookings Officer Lead

Coordinates and oversees client bookings within the Service Delivery team; ensuring schedules, events and communications run smoothly, and supports are matched to client needs. Committed to delivering an efficient, reliable service, while fostering positive connections between clients, families and Support Workers.

tania wilson

Team Lead of Support Workers

Provides guidance, mentorship and training to a team of Deaf Support Workers, ensuring high-quality, culturally appropriate support for Deaf clients. Tania is deeply passionate about empowering the Deaf community and creating inclusive spaces where both staff and clients can thrive.

A Message from Our FOUNDER:

At Client Focused Services (CFS), our guiding principle is simple: Great Support with Thought. We believe in compassion, respect, and empowerment—and these values shape every interaction and service we provide. They are the foundation of the supportive environment we create for the clients we support.

Compassionate care lies at the heart of everything we do. We are committed to a personalised approach that honors the unique needs and dignity of each individual and family. Our mission is to empower you by providing tailored support that helps you live your best life with independence, respect and confidence.

At CFS, your journey is our journey. Together, we navigate challenges and celebrate progress, offering reliable care and thoughtful guidance every step of the way.

Thank you for trusting us to be part of your story.

Our Commitment to Care